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12/1/2008
You don't need the resources of a big company to implement the principals of
data-driven selling. With a few basic systems and some elbow grease you can
take advantage of data to be more effective and boost your earnings.
If you are still running your business out of a shoebox of receipts then this
approach isn't for you. But if you have a basic accounting package that allows you
to track sales by customer
(for example, Quickbooks
or MYOB) and a spreadsheet
application (like
Microsoft Excel or Google
Docs), you are halfway
there. Your accounting
system will provide customer
purchase history.
You should be able to
export the customer data
to your spreadsheet for
sorting and summarization.
You need general market demographics to add to this data mix. The state
guides from QED or MDR will work in a pinch. It is much more efficient, however,
to buy access to the data through a service like MarketView from MDR. MarketView
(schooldata.com/mdrmarketview.asp) is a web-based application that
combines a list generator (for example, all the districts in Alabama that have
more than six school sites with AYP issues) with a funding database.
Start by identifying your top accounts in your accounting package-- keep it
around 15 to 25 to make it easy on yourself. Export them to your spreadsheet
application and sort them by total revenues over the last two to three years.
Then research them in MarketView to discern what they have in common (for
example, size, Title 1 funding, poverty level, and so forth). Add the demographics
of your key accounts to the spreadsheet and look at the list to see if a pattern
emerges.
When you begin to see the common threads emerge among your top
accounts, run a query in the list builder of MarketView to see how many matches
you get in your territory for similar districts. Compare this list against all your
sales to discover which accounts hold the most untapped potential.
It may be useful to create an indicator of account penetration. I like to use
sales per student. This is a straightforward spreadsheet formula. With the full list
of accounts that match your success profile, look at your account penetration.
Start with the largest districts where you have the lowest penetration and begin
your DDS campaign there by working your existing accounts for referrals and
contacts in those districts.
This approach doesn't use calculus or a high-end CRM-- just basic accounting,
spreadsheet, and list-builder tools. DDS really is for almost everyone who is
willing to put the effort into it.